Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require the receipt of purchase, as well as the product return form, completed by the buyer.
Returns
If the unsuitability of the product is not due to negligence of the company, the user will be charged the additional shipping costs that will arise. Only one change is allowed for each product. In case it is replaced with another one, the return is not possible unless, it is due to company’s response.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 3-6 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@annaanemomilou.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Return-Shipping
Return of product to “Anna Anemomilou” is done exclusively with the cooperating transport company that carried out the shipment and within the above defined deadline.
If you would like to use your transport company, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your product, you should mail your product to:
Anna Anemomylou
Neofytou Vamva 6, Athina, 10674, Greece
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